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Frequently asked questions

Do you have a carriage charge?

Yes, standard carriage is £5 for orders under £50. 

What is the latest time for ordering for next day delivery?

4:00pm and we also offer timed deliveries of pre 10, pre 12 and drop-ship. Note: We cannot guarantee next day delivery for orders placed after 4:00pm.

I need a warranty repair done on my machine. How do I proceed?

Please contact our customer service team on 01592 652900 where we will take your details and send you out a warranty repair form.

What is the warranty on my FOX machine?

Most FOX machines are covered by a 3 year guarantee from the date of purchase. 
1st Year - Parts & Labour
2nd & 3rd Years - Parts only
(Note: some machines only carry a 12 month guarantee)

For more details see our FOX Product Guarantee

What are your opening hours?

Monday - Friday:             08:00 - 17:00
Saturday & Sunday:        Closed
UK Bank Holidays:          Closed

How do I open an online account?

Send your full name, email and DART account number to sales@darttoolgroup.com and we will sort this for you.