FAQs
Do you have a carriage charge?
No, we don't charge carriage for deliveries within the UK but we do have small order charges.
What are your small order charges?
For orders less than £50 - £8 small order charge
For orders between £50-£100 - £4 small order charge
For orders over £100 - No small order charges
For orders between £50-£100 - £4 small order charge
For orders over £100 - No small order charges
What is the latest time for ordering?
We are open until 17:00 and take orders up until then but we cannot guarantee next day delivery for orders placed after 4pm.
I need a warranty repair done on my machine. How do I proceed?
Please contact our customer service team on 01592 652900 where we will take your details and send you out a warranty repair form.
What is the warranty on my FOX machine?
Most FOX machines are covered by a 3 year guarantee from the date of purchase.
For more details see our FOX Product Guarantee
1st Year - Parts & Labour
2nd & 3rd Years - Parts only
(Note: some machines only carry a 12 month guarantee)For more details see our FOX Product Guarantee
What are your opening hours?
Monday - Friday: 08:00 - 17:00
Saturday & Sunday: Closed
UK Bank Holidays: Closed
Saturday & Sunday: Closed
UK Bank Holidays: Closed