DART products are complete value for money and wipe the floor with leading brands on a lot of products, and it is a pleasure being a part of it.

Mr S. Shepard - Harlow Bros Ltd

Stand looks great.  We've already started to see great return as customers who weren't buying accessories from us have now started.  We're very happy with DART.  Very impressed with the quality of service, as the girls in the office never fail to impress with order confirmations within 20 mins of order and the stock delivered next day without fail.

Mr D. Shackell - EW Group UK Ltd

Just to say, what astonishing service Graham.  The part for my circular saw has arrived first post this morning.  Thank you and I will share your excellent customer service with others.

Mr J. Waller - End User

I am a regular buyer of your tools and I want to say thanks for not being one of those other power tool companies that cuts corners just to make a profit. Your tools are really good quality and I really enjoy using them. Keep up the good work!

Mr D. Lewis - End User

I was chatting to my colleague today and he mentioned how you have offered to help him out with his faulty power tool so I just wanted to drop you a note to say thank you. He is a Senior Director in our business and was very pleased with your customer service yesterday so I wanted to let you know.

Mr M. Easters - LBM Product Manager

Thank you for introducing us to DART Premium holesaws. The samples you initially gave us performed creditably and overall the lads on the shop floor were very generally impressed with the performance of the product compared to other well known brands we had been using previously. The driver behind the change to the DART product was a need to reduce costs and increase efficiency and we have found that the DART holesaws are a good quality product at a competitive price. Since making the change we have experienced not only a reduction in the number of holesaws we used but also an increase in productivity due to the improved product lifecycle when used in accordance with the manufacturers recommendations. On this basis, we would certainly recommend DART Premium holesaws to other users in similar working conditions and environments.

Mr M. Oxer - Don-Bur (Bodies & Trailers) Ltd

I thought you might want to have a bit of extra info regarding the FOX vac I tested a couple of months ago. Due to the horrible rainstorms we have been having here, my workshop has been flooded regularly and it has been the FOX F50-800's job to help me mop up the water, sometimes twice daily. I have to say it has been fantastic and I can't fault the performance or reliability of the machine. As it goes across the concrete floor it pretty well takes up all the water leaving only a damp patch behind. As a result my workshop tools have been able to survive the potential rust problems with just a coat of GT85 and an occasional rub down. It is only the wooden legs of my bench that are suffering.

Mr P. Brett - Tool Business+Hire Product Reviewer

Many thanks for introducing me to the DART range of TCT Circular Saw Blades. We are getting excellent feedback from our customers regarding the quality and many are now asking for DART Saw Blades by name. Not only is the quality excellent, we also enjoy an outstanding delivery service from Serracon and find the personnel exceptionally helpful. Again, many thanks.

Mr G. MacKenzie - Ironmongery Distributor

I thought you might like to know I have just placed my 3rd order for gloves. (120 1st order, 240 2nd order and now another 240) Thank you for bringing this sales opportunity to our notice.

Mr P. Veal - Builders Merchant Distributor

Just received replacement table top and inserts in good condition. I am very grateful for the help you have given in supplying the parts for my saw table. I am very impressed with the service and will be posting a review on the site where I purchased it originally. I have other machines from different manufactures and have not had the same level service from any of them. I will be letting all my students know about your products and the quality of service. Looking forward to making future purchases of FOX products.

Mr K. Dempsey - End User

What a wonderful surprise delivery this morning:) Also once again thanks for your understanding of our experience with the router etc. You have managed to turn round a bad situation 180 degrees to a position where Serracon is one of the best companies I have had the pleasure to have been acquainted with. Well done!

Mr P. Airey - End User

I had to write to congratulate your staff on the courteous and helpful service I have received recently. Your engineer has been most helpful in trying to resolve a problem I am having with a table saw. Unusually these days, when I asked for a return call, he called at the requested time! I also would like you to thank your receptionist for her politeness and willingness to help. Overall, your company has provided me with extremely good service. Many thanks.

Mr C. Gilbert - End User

I feel I must drop a line to say thank you for your companies swift response to my problem. Nowadays it is far and few between that you receive this level and speed of service, which was provided by your engineer.

Mr A. Male - End User

I have today received the part…I really sincerely thank you very much for dealing with this. This is customer service at its best. I genuinely think that you are an exception to the rule these days…I fully expected no responses to my initial e-mail at all (sorry about pre-judging!) In future I will certainly look to purchasing equipment supplied by yourselves if at all possible. Many thanks once again.

Mr P. Simon - Contracts Manager

Repair to FOX Mitre saw... I would like to record my appreciation and thanks to Graham Parr for his assistance and excellent service he provided on behalf of your company. I received my repaired part on Saturday morning and have my saw up and running again all thanks to Graham.

Mr A. Sinclair - End User

I recently bought a bench saw from a company on eBay. It went wrong the first time I used it. The motor burnt out. Typically for me, I had disposed of the warranty documentation along with the packaging. Also, I had removed and inspected the motor, nullifying the warranty anyway.

I contacted Dart Tool Group (the manufacturer) to enquire whether I could purchase a new motor.

Imagine my delight and dismay when they immediately offered to send me a replacement saw. Unbelievable service. I had done everything wrong and did not expect this wonderful response for a minute.

I dealt with a super lady (Maxine Ryan) who was incredibly kind and understanding.

I cannot thank them enough for their wonderful level of customer service and would recommend them to anyone wanting to purchase quality tools.

Thank you Dart Tools from the bottom of my heart.

Yours

Mr R Richardson - End User

Since opting to move to Dart Tool Group for our diamond products we have had nothing but helpful support from them. They made switching over from our previous supplier as easy as possible, providing prompt help with product selection as well as advice on some extra lines too. All in all this has been one of the smoothest transitions we have ever made, so many thanks to all at Dart!

Mr M Hammond - Coomers Ltd
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